Service Department

Our Location

Antwerpen Volkswagen
8065 Ritchie Hwy
Pasadena, MD 21122

Service: 443-731-0269
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

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Volkswagen Tire Store Price Match Guarantee

Find-a-lower-price-within-30-days,-and-we'll-refund-the-difference.13-Plus,-eligible-tires-purchased-at-a-participating-VW-dealership-include-the-protection-of-24-Month-Road-Hazard-Coverage.-You'll-get: –-100%-coverage-for-the-full-24-month-period14

13 To receive price match, customer must purchase tires that meet specifications of vehicle's Owner's Manual through Volkswagen Tire Store and present a lower printed competitor pre-tax price quote for identical tires dated within 30 days of customer's tire purchase. Competitor price quote must be from a competitor with a physical retail location within 50 miles of the dealership. Not available on competitor quotes where pricing includes rebates (national, regional, or local) or clearance, closeout, promotional, or special prices. Additional restrictions apply. Valid at a participating Volkswagen dealership only. See participating dealer or vwtirestore.com for complete details. 14 Road Hazard Protection provided by a third party. Coverage ends at the earlier of (1) expiration of 24 months from date of replacement tire purchase or (2) when less than 3/32” of tread remains. 24 month, 100% coverage. Only the following VW tire types are eligible: original equipment tires, original equipment alternative tires, winter tires, tire and wheel packages, and winter tire and wheel packages. Excludes mounting and balancing. Nontransferable. Additional restrictions may apply. Valid at a Volkswagen dealership only. See dealership or program brochure for details.

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Get a 15% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 01.01.26 and 03.31.26

Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

15 Receive a 15% rebate via a Visa Prepaid Card by mail when you purchase select Volkswagen Accessories from a participating dealership. Recreational and sporting equipment is not eligible for the 15% accessories rebate. Volkswagen Accessory Rebates may be combined with dealer discounts/offers. Rebate based on purchase amount before taxes and labor. Allow 8–10 weeks for delivery of Visa Prepaid Card. Not redeemable for advertised specials, previous purchases, or cash. One rebate per household. Limitations apply. Void where prohibited. Offer expires 03.31.26. Visit volkswagenrebates.com or see participating Volkswagen dealer for complete details. 16 Card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A Inc. Card may be used everywhere Visa debit cards are accepted. This optional offer is not a Pathward product or service nor does Pathward endorse this offer. Cards expire after 6 months, unused funds will forfeit after expiration. Card terms and conditions apply.

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SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19

Get-165+-channels-of-ad-free-music,-talk,-sports,-comedy,-news,-and-more,-with-the-SXM-App.-Subscribe-to-the-Music-&-Entertainment-Plan-and-get-your-first-12-months-for-$4.99/month.-See-offer-details.

19 Offer Details: Activate a Music & Entertainment subscription and pay a $4.99/month for your first 12 months, plus get free activation (a $15 savings). Fees and taxes apply. A credit card is required on this offer. Service will automatically renew thereafter every month, and you will be charged at then-current rates (currently, $17.99/month). Please see our Customer Agreement at siriusxm.com for complete terms and how to cancel, which includes online methods or calling us at 866.635.2349. All fees, content, and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time. Offer good only on currently inactive radios. Channel lineup varies by package. Current information and features may not be available in all locations or on all receivers.

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VW Service Credit Card

Get-a-$25-Visa®-Prepaid-Card-by-mail-in-or-online-rebate20-when-you-use-the-Volkswagen-Service-Credit-Card-to-make-a-qualifying-purchase-of-$250-or-more-(before-tax).-Offer-valid-01.01.26–12.31.26.-Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

20 Subject to credit approval. Valid on a qualifying purchase of $250 or more (before tax) from 01.01.26–12.31.26. Submit rebate within 45 days of purchase date. Complete purchase must be made on the Volkswagen Service Credit Card. Not valid on prior purchases. One Visa Prepaid Card per visit. Cannot be combined with other credit card rebates. Valid at participating Volkswagen locations. Visa Prepaid Card is given to you as a rebate and no money has been paid by you for the card. Visa Prepaid Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Visa Prepaid Cards expire after 6 months; unused funds will forfeit after the valid through date. Visa Prepaid Card terms and conditions apply. Volkswagen dealer locations are not affiliated with Visa. See Volkswagen dealer for complete rebate details and rebate form. MetaBank or Visa does not sponsor or endorse Volkswagen Service Credit Card. "Volkswagen" and Volkswagen logo are registered trademarks of Volkswagen AG.

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Buy 3 Pirelli Tires, Get the 4th for $122

This February only. See Consultant or vwtirestore.com for details.

22 Available on select sets of four Pirelli tires that meet specifications of vehiclee’s owner’s manual. Must be purchased through Volkswagen Tire Store. May be combined with select offers. Mounting, balancing, and taxes are not included. The fourth tire will be reimbursed on the front tire for staggered fitments. Volkswagen Group of America, Inc., is not the seller or warrantor, nor does it recommend any tires other than those identified as OEM. Offer valid 02.01.26 through 02.28.26 Tires must be installed by 03.07.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details .

Meet Our Service Staff

VW Certified Service Advisor Emelie Knight
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VW Certified Service Advisor
Emelie Knight

Contact Information

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Sam was great; great experience!

- Sean Americo, GOOGLE

Mike Lewis! Was great! He was so nice ! He worked with us and took his time! 10/10 recommend !

- crystal Bradford, GOOGLE

Such an amazing experience! Walked out today with an amazing car and worked with Chris Barde who knocked it out the park! He was very professional and relatable. He explained things to me in a way I fully understood! When I'm ready my upgrade, I'm coming straight to him!

- Laura T, GOOGLE

Sam was absolutely awesome! His service and overall presence was great and he really moved me! Awesome guy! Thank you so much Sam for everything.

- Justin Brown, GOOGLE

Very good experience, had to buy a car and the team did not disappoint, from the start to finish everything was great. Drove away in a car that fits my needs with a great price, thank you guys again for everything!

- Christopher Vincent, GOOGLE

Sam was a big help - was able to make our Tiguan purchase quick and painless…first experience with Antwerpen was a solid one

- andrew bramhall, GOOGLE

Great service from Billy & Kameeri on obtaining my new USED ATLAS, Thanks for your support and service.

- Steve Renzi, GOOGLE

Bought a car from Sam! Smooth process, no dealership runaround, fast, easy, and overall a great experience here at Volkswagen.

- Jasen Hill, GOOGLE

Outstanding! So excited about our new car. Thank you Mike Lewis!!!

- Carol Neubauer, GOOGLE

Chris B was very patient with me from the test drive to scheduling a time to come in. We did go back and forth about numbers but he and Kameera did try to meet me at a midpoint. I am happy, I got the car that I want! Thank you

- Tamara, GOOGLE

Very Nice people that work at the Dealership!! I was very pleased with my experience!!

- CYNTHIA HENSON, GOOGLE

Customer-Guadalupe Angulo Marcus provided excellent customer service and was very positive and motivated. He went above and beyond to ensure we left satisfied.

- Samantha Peau, GOOGLE

I had an excellent experience working with Chris B. at the Antwerpen Volkswagen dealership in Pasedena Maryland . From start to finish, Chris was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. He took the time to answer all my questions, explained...

- Faruk Sayan, GOOGLE

Always Good in service always helpful always easy third brand new vw since 2020 loveit

- Punshyam73, DEALERRATER

I had a wonderful experience dealing with the team Antwerpen VW. Chris B reassured me that he would work to get the best deal for me. He made the car buying experience satisfying. If you looking to buy a car Antwerpen is the perfect place for you.

- Shamara Benjamin, GOOGLE

Had a great experience today! Going home happy :)

- Sarah Dungan, GOOGLE

I was looking for a specific vehicle and Antwerpen VW had one in stock. I drove from Northern VA almost 2 hours to look at it and buy it. Everyone was very professional, knowledgeable and hospitable during my time there and afterwards. I highly recommend taking a look and doing business with them.

- harleyaugustine1, DEALERRATER

I had the absolute best experience with Mr Marcus thank you so much for all of your hard work to get my deal done

- Tierra Hobbs, GOOGLE

This was 3rd Volkswagen Tiguan. My experience was great it always has been. Sam sold me all 3

- 3 grands, DEALERRATER

This was 3rd Volkswagen Tiguan. My experience was great it always has been. Sam sold me all 3

- 3 grands, DEALERRATER

Very friendly, professional, and made you feel comfortable. They were not pushy at all. Great to deal with.

- bhodges224, DEALERRATER

Garret was excellent with product knowledge it was a wait to get into finance BUT all around the board the best experience by far.

- Elizabeth Hall, GOOGLE

Mike L gave us great service and had us on our way with our VW Tiguan. Very easy to talk to and hammer out a deal!

- Caden Forrester, GOOGLE

Everything was done quickly and straight forward. Friendly people who listen to me and did everything in their power to help me get the car i wanted at a good price

- badn374, DEALERRATER

Shoutout to Sam Serio for making our car-buying experience genuinely enjoyable. We just bought a 2026 VW Tiguan SEL R-Line Turbo, and Sam was hilarious, super knowledgeable, and (most importantly) refreshingly honest. He took the time to educate us without any pressure or games, answered every...

- Nikolas Hoffmann, GOOGLE

Marcus was an excellent salesman! Answered all my questions quick no hassle, and I would recommend any come directly to him! I wish I could give him more than 5 stars!

- Brad Nordstrom, GOOGLE

We just got a 2026 Tiguan SEL R-Line Turbo from Antwerpen Volkswagen and had such a good experience. Sam was the best to work with.. SUPER easygoing, no pressure, and just really helpful the whole time. He actually listened to what we wanted and made the process way less stressful than we expected....

- Cullen Hoffmann, GOOGLE

Marcus did a great job

- marjorie Hudgins, GOOGLE

Very nice ! And helpful

- Brooke A, GOOGLE

I recently bought a recertified VW ID4 from Antwerpen. The purchase was a very good experience compared to other dealers I have had in the past. Billy Wilson was my sales guy and did a good though job and kindly left the door open for further support down the road which for an ev its a good thing I...

- Scott Stusek, GOOGLE

Billy in sales and Chris in finance were incredible. Amazing customer service and support.

- Ebony Robinson, GOOGLE

The team was helpful and knowledgeable. Trevor was great, very accommodating and let me take my time making a decision.

- corrie_roth, DEALERRATER

He was so welcome I enjoyed every moment, thank Mr Micheal Lewis for being a good sales guy

- Christiana Ikundi, GOOGLE

Service was great! Trevor was super accommodating and knowledgeable when purchasing our VW Tiguan.

- Corinne Critzos, GOOGLE

Sam has made my experience really fun and wonderful. Come to Volkswagen and ask for Sam truly the best and the process was quick. Got everything I wanted and asked for . Thanks Sam

- Kii wii, GOOGLE

Good work is performed at this shop, availability is always a question. Great work is done

- LITTLELYDIA889, DEALERRATER

Good work is performed at this shop, availability is always a question. Great work is done

- LITTLELYDIA889, DEALERRATER

I rejected the offer to buy LoJack. On my loan Info Statement, there is LoJack cost and part of APR. Also, the Driver's side windshield wiper streaks when clearing snow from window. Needs to be replaced. In the few weeks I've had the car; it seems to be the product I want.

- Lim Jones, GOOGLE
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